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How Does Collections Work ?
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Submit accounts to ESI within 60 - 90 days from date of service
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Accounts are entered into our system within 72 hours of receipt
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A new account acknowledgement will be generated and sent to you by fax, email, or mail
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A series of up to three, industry-specific letters are sent to your client every 30 days, over a 90 day period. ALL LETTERS CONTAIN THE MINI-MIRANDA for complete compliance at the state and federal level
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Initial Call by Collector: Three days after the first demand letter is sent
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Payment forms accepted include personal check, credit cards, HSA cards, debit cards, reloadable MasterCards and Visas
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Collectors accept payment in full, half, or thirds of the balance due
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Trust statements (a report of all monies collected and remitted back our clients) are sent out monthly
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A monthly status report can be generated by request by fax, phone, or email
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All files past 120 days without any type of arrangements or reasonable explanations may be remitted to an attorney for further action
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