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How  Does Collections  Work ?

  • Submit accounts to ESI within 60 - 90 days from date of service
     

  • Accounts are entered into our system within 72 hours of receipt

  • A new account acknowledgement will be generated and sent to you by fax, email, or mail

  • A series of up to three, industry-specific letters are sent to your client every 30 days, over a 90 day period.  ALL LETTERS CONTAIN THE MINI-MIRANDA  for complete compliance at the state and federal level

  • Initial Call by Collector:  Three days after the first demand letter is sent

  • Payment forms accepted include personal check, credit cards, HSA cards, debit cards, reloadable MasterCards and Visas

  • Collectors accept payment in full, half, or thirds of the balance due

  • Trust statements (a report of all monies collected and remitted back our clients) are sent out monthly

  • A monthly status report can be generated by request by fax, phone, or email

  • All files past 120 days without any type of arrangements or reasonable explanations may be remitted to an attorney for further action

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